Right of Withdrawal

The right of withdrawal for purchases made online or by mail order, is governed by European Directive 2011/83/EU of 25/10/2011, for all purchases over EUR 50.00 in value.


How to request it

To exercise the right of withdrawal, within the period indicated above, fill out the form called RMA, in the Request Assistance section, selecting "Right of Withdrawal" as the Reason for Return.

Alternatively, you can send a written notice to the following address SECURITALY SRL, Via dei Platani 3, 47042 Cesenatico (FC), by registered letter with acknowledgment of receipt, the registered letter is deemed to be sent in good time if delivered to the post office accepting within the deadline. The acknowledgement of receipt is not an essential condition for proving the exercise of the right of withdrawal.

Within 14 days of receipt of the product, you must return the product, at your own expense, in the manner indicated by our office that will accept the request for return. For the purposes of the deadline, the product is deemed to have been returned at the time it is delivered to the accepting post office or to the shipping company.


Effects of Withdrawal

In the event of acceptance of this right, you will be reimbursed the costs incurred for the purchase of the product, excluding transport costs, no later than 14 days after receipt of the returned product at our headquarters/office in Cesenatico (FC) IT.

The refund will be made by bank transfer, or directly through Paypal. If you have used any type of payment accepted by Paypal itself; to proceed with the refund by bank transfer you must provide us with your IBAN code, communicating it by email or attaching it in writing inside the packaging of the returned product.


Refund Amounts

The amount refunded is equal to the cost incurred for the purchase of the product, excluding transport costs.

If the transport costs are not explicitly indicated on the sales receipt, as well as on the order confirmation issued after receipt of your order, these costs are equal to 16.00 Euro excluding VAT.


Refund Status

The product to be returned must conform to what was delivered after the purchase, intact and unused, with all accessories inside, with the packaging in the same condition as at the time of delivery, with the sales receipt attached.


Evaluation of the Returned Product

In the event that the returned product is not in conformity with what was delivered following the purchase, completely intact, with all the accessories inside, with the packaging in the same condition as at the time of delivery to your premises, with the attached sales receipt then, will be made an evaluation of the same that does not correspond to the amount paid for the purchase.

Consequently, the end user will have the right to validate the evaluation proposal or decide to take back the product with transport costs at his own expense. If the evaluation of the product is welcomed by the purchaser, the amount indicated in the evaluation will be refunded in the manner indicated in the paragraph "Effects of withdrawal".


Where to send the return

The product to be returned, as a result of the right of withdrawal, must be sent back to Securitaly Srl in Cesenatico via dei Platani 3 CAP 47042, following the procedure that will be indicated to you once your request to return goods has been executed in the dedicated online section on the page "Warranty and Returns".



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